Tips: manual measurement will 1-2CM error , please understand.
When you add the item into your cart,you can checkout and go ahead with payment.
Shipping Terms EMS express service/China Pos/Hongkong Post and expedited express service including DHL/UPS/FEDEX/TNT.
Shipping Method With EMS service it takes about 5-8 business days to ship to major countries like USA Western Europe,Australia son on,however,the delivery time is not guaranteed because transit time is highly depended and provided by Postal Service(except weekends and holidays)
If you have more questions or requirement on the shipping,pls feel free to contact our customer service team.
Terms & Condition However,to avoid any potential oversights,we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos,and asking all questions PRIOR TO BIDDING.
Warranty:7-days money back / 2-weeks exchange / 1-year repairing service
Returned item must include your name,address,item,daytime telephone,how you paid,and if you are requesting a refund or exchange.
After getting the returned item,we will refund the customer at the item’s price(excluding the shipping costs to and fro)
Contact Us If you are interested in working with Draco Tek,Do not hesitate to contact us for products,price negotiation,shipping,custom declaration or other help needed…we are committed to your 100% customer satisfaction.
Customer satisfaction is very important and our feedback rating reflects this satifaction.
Please give us the opportunity to resolve any problem happened.we understand the concerns and frustrations you might hve,and will try our best to resolve the issues.
We care about our valued customers,and will always try to help you
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.