SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came quickly enough, about 3 weeks, the quality is cool, but be careful the strip is full. Height 170, waist 72, hips 102 M sat straight well
Absolutely perfect!!!
The swimsuit is beautiful! The size corresponds to the real one (European sizing), I usually wear size S and I ordered it - it fits perfectly. Unfortunately, the quality of workmanship is not the best, the zipper is sewn badly and the seams diverge at the joining of the material. But for this price I recommend it anyway!
Swimsuit is excellent, the quality is super.
Excellent swimsuit, excellent quality. Goes in size. Because of the big priests took M, sat perfectly, only for some reason the elastic band from the panties behind is big, but this is not a problem, with the sides of the ear. Delivery to Moscow region month.
really nice. Shipped to Kenya in less than a month. weight 52kg good fit, though a little loose in the lower back. the colour is a little bit over saturated. finish is good, no hanging threads.
very impressed with this swimsuit! it is a bit hard to put on by yourself because the zip is high and the strings are short. quality and design is good and flattering, very modest. feels like a two piece instead of a one piece, which is nice. shipped quickly! the medium feels a bit big on me, I think this would probably be amplified when it gets wet.
On my height of 160 cm and parameters 87-74-91 sat well, but growth was not enough. The photo shows that on the shoulders, under the hands and sides is frayed. I think order I s would be better.
Gorgeous swimsuit. Looks very expensive, quality at altitude.
Excellent design, it's beautiful the flowered print changes a little, seams come very well
Get fast, the Swimwear in good condition, it looks just like the image it Swatch, very quality nice.