SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great device. It is quite accurate, naturally there is an error, but it can be calibrated
There was a covid-19 delay, but as soon as they were able to fix it, they sent it. The product is as described.
It came to Kazan in 4 days. Works fine.
In wired sensor mode, everything is fine. But in the remote measurement mode-lag! If you come from the street to the room-lies without God! Shows more real by degrees 6. if you let it lie in the room to take the room temperature-starts to show adequately. The laser shines very approximately, aside.
Superior quality! Worth the money. Excellent Product, quality assembly and readings
All right!
For measurements where the error of 2-6 degrees is not fundamental, it is. Powered by two AA batteries (I inserted 1.2 V batteries). I bought the version up to 380 ° C, but in the settings you can set the measurement limit of 580 ° C. Also there is a setting of the lower temperature threshold-minimum-50 ° C. There is a switchable backlight of the screen. There is a pointer of the measured surface, you can also turn off. The device is calibrated. Yes, delivery of norms, brought quickly in 10 days (not a record, but also OK).
Works and measures. Recommend
Everything is fine, everything works, fast delivery!!!)))
Fast shipping. Seller recommend
Arrived relatively fast. Without batteries, working perfectly
Item shipped very quickly, the quality is excellent. Thank you!
The thermometer arrived in good condition, works. Comfortable to hold in your hand. Shipping 18 days.
The goods are good, and the Mail works very bad
Even in the household such a device is not necessary. The thermometer comes in a branded cardboard box. Inside the device itself, user manual and pouch for carrying and storage. The build quality is high, there are no gaps, no backlash and does not creak. The information on the display is visible well. The thermometer is powered by two AAA elements (not included in the package).
Very compact device, though with error, but for purely household purposes what you need!
Everything is very solid, starting with packaging and ending with a description on glossy paper. Inserted the battery and immediately intended a cold corner in the room. The goods came to St. Petersburg for 5-day. A funny thing that can be useful, and I certainly do.