SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In Germany came in 2 weeks. very high quality. I ordered the size m TK wear 36-38 size. ideally approached. I recommend
Stroj very cute and neatly made, fast delivery for Polish 3 wks. Unfortunately I will need sell it because when my growth 170 cm dress is on me for short, for lower person will be super.
Good quality, does not smell, beautiful swimsuit, but large. Does not match the size, XXL Big on bust 108 cm. Delivery is very fast 2 weeks to Ukraine.
I was very pleased with the purchase. Exact compliance with the dimensional grid. Quality sewing, even seams. Perfect. Order, you will not regret. Fast tracking shipping.
Waiting/reality... purchase is happy. True, the color of the swimsuit is not snow-white, as in the photo... and grayish-white. But in general, I sat down normally. On height 157, and the Russian size 44, took M. Worried that the chest will not hold, but everything is OK! And about the figure... It is necessary to lose weight, then it will look great) and in the meantime so) sorry swimsuit does not remove extra cm))) by the way, the delivery was very fast. Taking into account coronorus, and closed borders .... Ordered it in 20 numbers of April... and received 30!!! Those on delivery to San Petersburg took less than 2 weeks.
Very nice jersey of good quality! I measure 1m75, 58kg and the size S is perfect! I recommend!
Very good!
Swimsuit just fire, it really very slim, and the chest looks bomb-free. I took a smaller size and pull back in the guise, but I like it. Immediately ordered another, another style. Height 175, clothes size 48-50
I wear size M and zamówiłam M, fits perfectly. Highly Recommend :)
Swimsuit is excellent. For such a price, especially. Shipping fast. Perhaps I will order in another color)
The quality of the dugé class, all kind sewn, I recommend!!!!!
Delivery month. On the parameters 165 cm height and weight 64 came up. Of the minuses-the edge of the Basque is not processed
as described and good quality. feels really nice
Swimsuit wonderful! Odorless, corresponds to the size, the lines are even. Up to St. Petersburg 26 days. Swimsuit sent the next day after payment.
Chic swimsuit! The fabric is excellent as usual swimwear. I sat perfectly. Ruches cover the tummy that is just right. The chest flattenes and makes the volume does not cut the ass half. The order is satisfied! I usually wear m and a swimsuit ordered M.