Q: How to track the shipping information?
A: Please login with your tracking number in this website: //www.17track.net
But normally, the tracking information will be valid within 5 workdays after we shipped your order.
For Order & Payment
Q: Will you ship my different orders in one parcel?
A: If you make different orders in the same day / the same store and ship to the same address, we will pack and ship them in one parcel together.
Q: How to select different colors in one order to get discount?
A: If you want to purchase more than one product, please add everything to your Cart first. When you proceed to the checkout page, the Seller Discount will be automatically calculated.
Q: Why not approve my payment?
A: The payment were controlled by Aliexpress platform, please contact the service if you have any problem for payment. Web link:
Q: I canceled the order why the money did not return to the account?
A: The money will return to your account within 7 days normally. Because all related payments were controlled by Aliexpress, please contact the service by this link also:
For Color Difference & Volume
Q: Why are there color differences between real products and pictures displayed on the computer?
A: Due to the pictures were taken in different lighting background and will be showed by different display, so it is normal for color difference between real products and pictures. But the colors we showed had 99% close to true color. We recommend you to check the feedback and compare our customers real picture accordingly.
Q: Why is the goods I received not full?
A: We declared each bottle with exact volume like 5ml each jar/bottle. But if the bottle were filled completely full, the volume is at least 8ml. We need to ensure the bottle with small empty space for foil sealing. Meanwhile, due to the goods were filled by machine, ±2% error is possible.
Q: What should I do if I receive a damaged product?
A: If you find any damage when you receive the parcel , please take photos and showed to our service before you open the original package. If confirmed, we will give you a satisfied solution.
Q: What should I do if I receive an order missed some items?
A: Please tell us the exact item and color number you missed, we will check and confirm with our order system/ shipping system for the exact weight. If confirmed, we will give you a satisfied solution.
Our solution included but not limited like: Resend the goods, refund the related money and provide our special coupon for next order etc.
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