1.Our shoes are Chinese size, please don't choose size according to your country usual size !
2.Normally Chinese size is 1 size smaller than EUR size, it is for reference.
3.Please choose the correct size for your kids according to foot length and insole length. The method to measure the foot as follows.
Insole length = foot length + 1 cm ~ 1.5 cm
If your kids foot length is 15.5 cm, then add 1 cm ~ 1.5 cm, you need to choose the size which insole length is 16.5 cm ~ 17 cm.
Size 6 = CN size 21 = insole length 13.6 cm, fit for foot length 12.6 cm
Size 6.5 = CN size 22 = insole length 14.3 cm, fit for foot length 13.3 cm
size 7 = CN size 23 = insole length 15 cm, fit for foot length 14 cm
Size 8 = CN size 24 = insole length 15.7 cm, fit for foot length 14.7 cm
Size 9 = CN size 25 = insole length 16.4 cm, fit for foot length 15.4 cm
size 9.5 = CN size 26 = insole length 17 cm, fit for foot length 16 cm
Size 10 = CN size 27 = insole length 17.5 cm, fit for foot length 16.5 cm
Size 11 = CN size 28 = insole length 18 cm, fit for foot length 17 cm
size 11.5 = CN size 29 = insole length 18.5 cm, fit for foot length 17.5 cm
Size 12 = CN size 30 = insole length 19 cm, fit for foot length 18 cm
For wide foot, please choose one size bigger.
1.Items are generally shipped out within 3-7 business day after your payment is completed. (Sat. & Sun. & Public holiday excluded.) All our shoes package without shoes box.
2.Normally it will take 20-50 business days to arrive at destination. (Sat. & Sun. & Public holiday excluded.)
3.All customs fees, duties, and taxes for importing to your country are not included in the item price or shipping charge. These charges are buyer's responsibility.
1.If you are satisfied with our products and service, please leave us a positive(5 stars) feedback. We will really appreciated that.
2.If you are not satisfied with our products, please contact us first, we will try our best to solve your problem. Please do not give us neutral (3 stars) or negative (1-2 stars) feedback. Thanks a lot.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.