Tip: The dimensions do not meet international standards. Please select the size according to the internal length, this will be more accurate.Please select the appropriate size.
All shoes will come with bubble bags, no boxes!
Suggestion: internal length = foot length + about 1 cm
US 5.5 = CN 21 = internal length 13.5 cm
US 6 = CN 22 = internal length 14 cm
US 6.5 = CN 23 = internal length 14.5 cm
US 7 = CN 24 = internal length 15 cm
US 7.5 = CN 25 = Internal Length 15.5 cm
US 8 = CN 26 = internal length 16 cm
US 9 = CN 27 = internal length 16.5 cm
US10 = CN 28 = internal length 17 cm
US 11 = CN 29 = internal length 17.5 cm
US 11.5 = CN 30 = Internal Length 18 cm
US 12.5 = CN 31 = Internal Length 18.5 cm
US 13.5 = CN 32 = Internal Length 19 cm
US 1 = CN 33 = internal length 19.5 cm
US 2 = CN 34 = Internal Length 20 cm
US 3 = CN 35 = internal length 20.5 cm
Note: The length of the foot is not equal to the length of the shoe, the length of the foot + about 1cm = the length of the shoe
1* if you are satisfied with our products and services, please leave your positive feedback and 5 stars，and five stars are very important to us.
2* if you are not satisfied with our product, please feel free to contact us anytime you leave a negative (1-3 stars)feedback or a detailed rating. We will try our best to solve your problem.
Matters needing attention
1* if you choose express delivery, please provide the correct contact number so that the local post office will not be able to contact you at the time of arrival to receive the parcel!
2* please carefully check your delivery information, name, address, zip code, phone number.
Please contact us
1* if you can't choose the right size, you can contact us and we'll give you some advice. Thank you!
2* you can talk to us through Alibaba. If you have any questions, we will reply to you immediately.If we are not online, please email us and we will reply to you within 24 hours. If you have any questions,please feel free to contact us at any time. I hope you will have a pleasant shopping experience.Have a nice day!
· Color: Actural color will be slight difference between the picture because of the light brightness.
· Washing: In order to keep the color fresh,It is better to add salt to the water for your first washing.
· Full name: If you are a Russian buyer. Please be sure to leave your full name, if not but can not receive the package,If not the full name, please contact us as soon as possible
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.