SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Amazing headphones in this price, you can definitely feel the base. Bluetooth connection is quick, Battery life seems very good, noise cancellation is just fine. Mic quality is really good during calls. Recommended
It's a good product, I liked the sound is fine construction quality also the ear pads are comfortable, delivery time was a month.
Happy with my purchase, the product comes very well packed, the presentation is beautiful just like the audiphones, bring everything in order the cables, the instructive guide and a very soft fabric bag, they sound very good. When you play music and take it away the music automatically breaks, you put them back on and it automatically keeps ringing. Great
Earphone great construction, comfortable, excellent acoustic but leaves something to be desired in serious otherwise is good, top!!! The battery still not tested durability more in box says that are 30 hours!!! As sending am surprised, thought it would take to get here in Brazil, even more because of the postal strike more believe arrived in 16 days made the order 23/09/2020 and arrived in 09/10/2020!! Congratulations to the fast shipping, to buy back surely!!!
Can purchase without fear
It's been seven days. Courier to the apartment. Sound Excellent. Worth your money.
The headphones came in 2 weeks after making an order for a new mail. The track's gone. The parcel came in good condition, the goods itself and its packaging is not damaged, the work of the headphones is satisfied (this is my first headphones, this plan) I'm satisfied with everything, the music plays qualitatively, thank you.
Got on the fifth day. Delivery in Russia. Headphones are good. Noise reduction works fine. Ears cover completely, do not press. Instruction for Russian is. Recommend
The urn came to me for a month, I could check the surdu tracking number from sf express, but there's no tracking number for Turkey. If he came to the Post Office do not worry urun comes with ptt. Urun, I used t3 from the ground, I have a lot of difference quality duzeltilmis satisfied you were not pisman
Excellent phone, so far no complaint
Very good product excellent sound quality. Arrived on time and well packed
First impression: The previous headphones I had in my experience were excellent, but by using these for the first time my opinion changed radically. These headphones are superior in many ways. High fidelity sound, sublime noise cancellation and pretty good endings. Personally I think they are the best headphones in price-quality, well above more expensive products and consecrated brands. Perhaps for professional uses my opinion is not valid, but as an average consumer I think it's worth spending. On the other hand he was in customs, but I was not charged the tax. Don't forget that in Chile every product over 30 usd pays taxes and tariffs. So don't be surprised if they're unfortunately charged. If that happens, they will be sent a letter with the information needed to pay the respective taxes. And finally how not to thank the good packaging. Very safe and airtight. In a month I add my review.
Perfect! Only due to covid it took 2 and half months to reach Pakistan. But it worth to wait.
The helmets work perfect I 've been with them for over a month now and they haven't given me any trouble yet, I recommend them for this price, the ear space is big
Very satisfied. The earphone is of excellent quality, lightweight, fits well in. Excellent sound quality, as the previous versions. Arrived in my home in beautiful horizon with 26 days, not taxed.