SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Заказывал такие же второй раз, все отлично!!! Предыдущие в пользовании больше полугода: все хорошо, звук нравится.
Хорошие первые беспроводные наушники для девочки 9ти лет.
Прекрасно! очень понравились наушники!Упаковка, дизайн - всё на высоте! Даже инструкция на русском. Спасибо!!! Рекомендую
Наушники в Украину шли 7 долгих недель. Я уже думала что они не дойдут, но свершилось! Упаковано хорошо, ничего нигде не помялось. Комплектация полная, как в описание. Тут всё четко. Радует, что есть хороший чехол в наушниках за 20 баксов:) Насчёт звука, он отличный!! С телефоном лучше пользоваться через блютуз и подключать 3d эффект звук и правда объемнее и сочнее. А вот если с каким нибудь плеером( у меня старенький айпод) то получаете лучшее звучание, больше запаса громкости (по максимум) и кровь из ушей гарантирована!!! Так что пока, пользуясь 1 час, могу гарантировать. Посмотрим как будет через время:)
Огромное спасибо, первый раз заказывала товар который, уже находиться в России. заказ пришёл через 1,5 недели еще и доставка была до двери! Наушники очень хорошие! И упаковка приятно удивила! Настройка одно удовольствие! Всем советую этого продавца! Товар отличный! Заказывайте не пожалеете! Звук просто шикарный ни чем не отличается от JBL.
looks good, sounds good
Tive um problema pois após a compra, a cor escolhida não estava disponível e não aceitei cancelar pois acho certo colocar na qualificação, após negociar ficou acertado o envio do modelo TM na cor preta, acabamento perfeito e som incrível, com alto índice de qualidade, modelo TM é altamente recomendado, vale cada centavo, os controles são simples porém atendem todas as demandas, recomendo.
Chic design and quality of headphones fully justifies its price. The spouse was very happy with this gift. Thank you!!!
The headphones were packed perfectly, but the mail workers managed to damage and seemingly indestructible packaging. The box was rumpled, but thanks to the protective hard case with the headphones everything is in order. It's a pity that the delivery was very long for almost 70 days. Hopefully next time it will be much faster. As for the headphones themselves, but I advise everyone: high-quality sound, convenient form factor and long battery life.
top! Muy buena calidad de sonido, facil de emparejar, encantado! Recomendables 100x100
Доставка по России, до Новороссийска,неделя. Принес курьер. Заказом довольна. За 1430 они божественны!)))))) С аукс басы слышны больше,через блютуз немного громче,но басы чуть меньше слышны. Дизайн отличный. Спасибо!))
Great quality product
Супер быстрая доставка!До Череповца 4 дня.Наушники очень понравились,звук классный.Дочка довольна
Headphones are good, beautiful. Delivery supper fast from a warehouse in Moscow, packed perfectly. Noise reduction and sound is good. Shop recommend.
Waiting for the order was a month and a week. But it was worth it. Headphones mega-cool. First of all, the package is first in a blown package, then also a branded folding box of the manufacturer. The headphones themselves are in a hard trunk. Very convenient! The sound is excellent, the headphones are so tightly attached to the head that the surrounding noise is practically not heard. Slightly tugovato sit, but I think they are carried. Recommend!
Perfect!
Headphones came good, the child was very happy. But not for a long time the music played, literally in a couple of days he managed to break them. How much they were qualitative to judge is difficult.