For wholesale,we will offer discount or free express shipping.
For drop shipping,you can submit order with your customer's address,we can send parcel without any information about our store.
1.If you are satisfied with our products and services, please leave your positive feedback and 5 stars . and 5 stars for the
detailed rating of your order.
2.If you don't satisfied our products, We request that you contact us immediately BEFORE you give us neutral or negative
feedback, We guarantee we will 100% solve any problems for you.
1. Are the products as the same as the picture?
85-98% similar to the pictures, but there will be little color difference due to different monitors and lights. If you are doubt with some products, please contact us to confirm it.
2.Should I pay for the tariffs and charges?
We are not responsible for the tariffs and charges. If your country is quite strict on the tariffs,when you place an order, you'd best
to tell us what value is ok to write on the package,otherwise, we will not take any Responsibility for the tariffs and charges.
3. When will you ship my order ?
Normally we'll arrange the delivery within 2-5 working days after your payment is verified by Aliexpress, and it'll be tracked within 3-6 days, any problems please contact us.
4. How long I can get my order ?
The shipping time depends on the way of logistics and the country. And the holiday also can affect the shipping time. So the
following logistics time is just for reference.If there is any problem, welcome to contact us.
5.If there are some problem, can I get my refund?
Yes, If is all our fault, we will take the full Responsibility.We hope that you can negotiate with us first, not openning a dispute, we'll do our best to solve it until you're satisfied!
6.How about the quality of the item?
We'll check the goods carefully before delivery,and we try our best to make sure the items are good. Though it's possible to have some small threads, dust or odd size, we do affordable kids wear but not luxury, please think twice before you order.
7.Can I take reseller price?
Yes, you can take reseller price, As the shipping cost is higher for small quantity. So our unite price will be flexible. You can ask
our sales before placing order. The more you take, the more discount you will have.
Children Dreamy World always insists “Quality Frist,Service Paramount”Policy.
We are a company with a big team which intergrated development production and sale.
Our Products are fashionable and various kinds,with Competitive price and perfect after sale service.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://avnimall.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.