1, Items will be shipped only after payment is received.
2, Pls check your address carefully when you place the order.
3, Free Shipping is only for selected countries.
4, If you haven’t received the package in 30 days, pls contact us asap.
5, We’re not responsible for any accidents or any delays caused by shipping service.
6, The buyer has to pay for any import charges or fees. So pls pay attention to the import tax when you place big order.
1, The price we quote is only for the item. If you buy more, pls contact us, we’ll give you special discount.
2,Computer screens have chromatic aberration, especially between CRT screen and LCD screen, so we cannot promise that the color of our products will be exactly same as the picture you see. There maybe a little difference of the colors.
3, If you like the style or if you have any other question, please do not hesitate to contact us. You can send email to us or talk with us online. We will reply you within 24 hours.
1, Pls double confirm the prices or other details with us, before you place the order.
2, Pls make sure you read the descriptions carefully and totally agree with this transaction before buying.
1, You can return the item to us if you’re not satisfied with it within 3 days(The shipping and handling charge is not refundable).
2, Man-made defects are not refunded, such as broken, scratched, and so on.
3, Returned item must be in its original condition.
4, On receiving the returned items, we’ll refund you immediately.
1, Your feedback is very very important to us. Pls kindly leave us a good feedback if you’re satisfied with our goods and service. Your good feedback will be highly appreciated.
2, Pls e-mail us before leaving any negative feedback, and give us an opportunity to solve any problem. We understand the concerns and frustrations you might have. Pls believe that we will try our best to solve the problem and make you satisfied.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.