SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Avni Mall (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair dryer came in for a week. We need to get close to him.
The goods came in 3 days by courier. Everything works. Then I'll add a tip.
Delivery from Russia within 3 days to Mosk. OBL. The old hair dryer pumped his hair and died. Disassembly and cleaning of results did not give. In the new on the edge there is a grid, I hope it will save from the abundant ingress of hair. The rotating brush is noticeably more, immediately not used. Well, then it performs its functions.
Super, esmu ļoti apmierināta ,ļoti patīk fēns a ātri atsūtija preci
Fast delivery, in the case until I tried, a little later I will add a review
Everything works, the courier delivered to the door. Pleasantly lies in the hand, let's see how it will be in the case, I'll add a review later
Delivered in a month by courier to Belarus! Fully corresponds to the description. Heavy, but very good in use.
The courier brought in 3 days after the order. Everything works, perfect for Kara and medium long.
The product corresponds to the description. Quality is good. To buy I advise. The purchase rose 1500r. Wait for discounts.
The order was made 17.03.20G received 26.03.20G. (Voronezh) hairdryer is happy. The product corresponds to the description.
Ordered 13.03 with the Russian Federation delivery, delivered 25.03.i was called and said that I should go somewhere (not to the Post Office at the address) and pick up. after discussion the courier delivered the goods. About the item: The box was packed in a package, not crumpled. But the bristles of the nozzle were wrinkled. I do not know whether to straighten. Hair dryer working. The air flow at max power is warm. Rotates in both directions, but you need to keep the button constantly
The Courier came on the 3rd day. Hair-brush analog of roventa. Same in size. You need to keep the button and brush spinning. Cold air is warm, and hot hot is light enough in weight. Keep comfortable. Initially dried the hair with a conventional hair dryer (this does not dry), then straightened the hair with a brush. I liked it. The effect is the same as from the comb + hair dryer. Only easier and faster I came out. If and will last two years-I will be happy
This hair dryer is just a find for me! The hair is very thick and curly. Drying and styling now takes 20 minutes (before the usual hair dryer + ironing for about an hour). From the first time it was pinned, the nozzle turns in both directions. Everything is fine
Delivery up to 5 days, cool! Excellent packed, good quality. Works, turns in both directions, 3 modes. I'm very happy! Thank you! Recommend!!!
Super satisfied with my order. Live in Fortress-CE. Came fast, all perfect.
Hair dryer Super! Lays perfectly! Delivery by courier for 3 days. Thank you.
Very interesting hair dryer, cheap analog of the famous brand, not inferior in quality. 2 nozzles included. There are no instructions for the Russian. Delivery is fast. Seller recommend.
The hair dryer is good, you need to get used to it.
Delivery by courier on March 6 ordered, on March 13 handed. The box was a little wrinkled. The machine is a beast! Blowing strongly without temperature, with a temperature weak and strong, rollers spin in both directions. Very satisfied.